San Mateo, California (PRWEB) 9 กุมภาพันธ์ 2012

six years Satmetrix? Net Promoter? Meeting in San Francisco concluded on Friday, according to two very impressive, and the next wave of best practices, customer experience and integrating social media, more than 450 business leaders from 19 countries attended the meeting. this year, including more than 30 years, led by industry thought leaders and corporate executives of the company’s success in using Net Promoter to increase customer loyalty and business performance

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Satmetrix CEO Richard Owen, the meeting was to discuss the status of the promoter of the social net. Owen pointed out that social media has become an important channel to understand the customer experience, leading to the use of Net Promoter with social media. A colleague of Dr. Laura Brooks, who led the way to his SparkScore Satmetrix Net applied to the structure of the online comments and reviews covering the latest advances in the way. important for the net. By integrating social media sources with the promoter, net (NPS) from a survey of its customers have been 360 degrees view of the customer experience, to provide additional power to increase the loyalty of the brand, reduce customer churn and Promoters raise

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on the second day, Fred Reichheld, Fellow Bain and co-developer of Net Promoter emphasized the importance of employee loyalty and a growing trend for companies to use NPS to Reichheld, the staff emphasized the importance of the link. the commitment of the staff, the involvement of customers, companies must improve their employees so that they are inspired and empowered to deliver exceptional customer experiences. He noted the leading brands, including Rackspace, Apple and JetBlue Airways, which has been successfully registered in the NPS employee loyalty by their promoters and net

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Other speakers at the conference include:.

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? Tom Feeney, president and CEO of Safelite autoglass, shared how his company has been featured in the auto repair by putting employees first, and encourage them to go over Call of Duty, to please the customer. a 75 percent revenue growth since 2007.

? Stephanie Comfort, executive vice president of corporate strategy and development CenturyLink, describes how the business is the customer experience is the focal point for the brand and culture and the role of the NPS? As a measure of progress.

! Rob Markey’s, partner, Bain & Company, Bain & Company analysis that focused on the NPS and growth in various industries and geographies, as well as best practices for understanding the dynamics. organic growth in the industry.

? Wayne Peacock, vice president of member experience, USAA,? USAA has shared how to create a comfortable and familiar in a virtual setting. (Eg web, mobile and social media) to ensure a seamless customer experience across all channels of the best companies urged NPS to work with.

! Mark Grindeland, vice president and chief marketing officer, Teletech, talk about the evolution of customer segmentation and the importance of social media influence is a key factor in understanding the customer value.

! Lanham Napier, CEO of Rackspace, the meeting ended with a shared love for the NPS is a measure of the greatness of the meeting so that members of the team responsible for customer service every day. For more information about

around the meeting in San Francisco is. http://www.netpromoter.com blog visitors can also download the presentation of the study areas by registering as a member

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Satmetrix Net Promoter Conference to take place in London on December 14 to 15 Satmetrix Net Promoter to participate in the course of the spring training program will be in London, 13-15. March, New York, 17-19 April, and May 16 to 18 to the Singapore http://www.netpromoter.com/training ~ ~ V ~ ~ V for more information.
About Net Promoter

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Net Promoter metric is better than the loyalty and discipline in the use of customer feedback to fuel the growth of profitable business by Satmetrix, Bain & Company and Fred Reichheld is a concept. The first popular book to question and explore Reichhelds by Richard Owen and Dr. Laura Brooks in response to questions, which takes an in-depth view of how leading companies. The Net Promoter to drive. To improve the customer experience across the business. Net Promoter has been embraced by leading companies worldwide standard for measuring and improving customer loyalty

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http://www.netpromoter.com

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about Satmetrix.

Satmetrix is ​​the leading provider of software for the cloud to enterprise customers around the world. As a co-developer of the industry, leading to net or not? How the application process for full support to help companies reduce customer churn, mobilizing militants loyal to the insights that a more efficient and obsession is not with the responsibility of more than 700 spread. 40 languages, Satmetrix has the knowledge to accelerate the success of efforts to use the experience of Satmetrix Net is headquartered in San Mateo, California with offices in London, New York, Paris and India

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http://www.satmetrix.com

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Net Promoter and NPS Net Promoter Score

are trademarks of Satmetrix Systems, Inc, Bain & Company, Inc, and Fred Reichheld Satmetrix, Satmetrix and the Satmetrix SparkScore logo are trademarks of Satmetrix Systems, Inc

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